When choosing a courier service, you need to be keen to find the best one that suits your business needs. For instance, if yours is an eCommerce business, your courier service may be the only interaction or bridge between your business and your consumers. As such, it represents your business, so it is best to choose a reputable courier that will reflect your business/company in the best light. You want the courier to be an ambassador you can rely on. Good customer experience is essential for your business’ growth, some of which comes from timely delivery services. Ask yourself these questions when comparing courier quotes.
Should I choose a courier based on their prices?
Pricing matters a lot when choosing a courier company to keep the delivery costs low and maximize profits. However, the price is not always an important consideration. Note that cheap can be expensive. For instance, if you regularly have lost parcels and late deliveries, that will cost you dearly in lost customs and refunds. An overly cheap shipping cost could translate to a bad delivery experience. Consider a courier company that offers competitive pricing without compromising on the quality of delivery services.
Are big couriers the best?
Although big couriers have managed to make a name for themselves out there, that doesn’t mean they are the best for you. Rather than looking at how big a courier is, look at the quality of their services. Choose a courier company that is big enough to offer professional shipping services, timely delivery, and friendliness to clients. Even if the courier is a big brand, they should be small enough to care.
Is courier service an additional cost to my business?
Depending on the courier company you choose, courier services can impact the bottom line of your business. It can either enhance or drain your business profits. So, choose a courier service that offers economic benefits to both parties-your business and the consumer. You can find a reliable courier with competitive prices that are manageable to your business. A courier service should be to enhance your business growth without draining its bottom line.
What parcel service do I need?
Parcel services differ. Some couriers offer instant and even overnight delivery services. Whatever service delivery you choose, ensure they can provide you with the delivery at the exact time when promised. Ask yourself, is this courier company reliable and trustworthy? For instance, if your customer is paying extra for the same day or instant delivery service, ensure they get exactly that to earn their trust. Keeping delivery time promises builds your trust with clients, and they will be willing to buy from you the next time.
Does the staff who collects and delivers matter?
Yes, it does. Your courier company is an ambassador of your business. as such, you need to choose one that matches the level of service your company deserves. The staff should be clean, smart, and friendly with well-maintained bikes and trucks.
Should the courier company be insured?
Insurance is essential as it assures you of coverage if your parcels are damaged or lost during transit. Also, check reviews from their clients and see how good or bad their services are.
Choose a courier company that delivers at the exact time frame agreed and at competitive shipping prices.